Terms & Conditions

( User Agreement )


Welcome to www.20med.in (hereinafter called ‘Marketplace’)

The Marketplace is a technology platform that connects Sellers and Buyers of used Medical Equipment and Parts in an easy way. It aims to be a trusted Marketplace where Sellers can showcase their Inventory and where Buyers feel confident in taking a purchase decision. Only verified & whitelisted sellers / Service providers can list their products / services on the marketplace. We also moderate each listing before it can be published.

The Marketplace is meant for and should be used only by healthcare providers or professionals from INDIA who either use medical Equipment or are engaged in their sale or services. You should be working for a business entity in INDIA, should be above 18 years of age and have not been banned from using the Marketplace.

By using the Marketplace, you indicate Your understanding and acceptance of Terms stated in this User Agreement and our Privacy Policy. If for any reason you do not agree to all these terms you may not use the Marketplace and any of its services.

The Marketplace is owned and managed by 20MED DIGITAL SERVICES PVT LTD, a company registered and governed by the laws of India.

1. Our mission and Objective is to:
    1. Help Sellers of used medical equipment find highest value for their equipment.

    2. Help Buyers of used medical equipment find right product from trusted sellers.

    3. Help both Sellers and Buyers in finding end to end solutions / services to so that they can complete the transaction in an easy way.

    4. Help B2B Healthcare businesses grow their revenue by generating leads. This is done by promoting their Products and Services through online Listings on Marketplace, running Data Driven Digital Marketing campaigns & also placing Digital advertisements on Marketplace.

    5. Help B2B Healthcare businesses (Distributors / Small manufacturers) with Digital transformation tools to manage their business and team efficiently.

2. Value Added Services:

Marketplace also provides end to end solutions through sister companies of 20MED group OR multiple trade partners who specialise in their area of service. This helps marketplace users and makes the purchase & sale process efficient and smooth for both, Buyers & Sellers. These services can be grouped as -

  1. Technical inspection services : High value medical equipment like MRI, CT … etc are highly technical products and require very high level of expertise to identify problems that a used equipment would have. Our product category experts have decades of experience in identifying issues. We help our buyers with detailed inspection reports and price insights to help them take an informed decision.

  2. Project Management Services : We provide complete end to end project management services like Deinstallation, Removal from site, local transportation, crating, warehousing and export clearance. We work directly or through our very experienced partners in each country where we operate.

  3. Logistic Services : Through multiple Logistic partners we are able to provide cost effective, end to end logistic services worldwide.

  4. Compliance related services : We help both sellers and buyers with regulatory compliances in their respective country / regions and for the product category.

  5. Payment Solutions : We help our Buyers with innovative payment solutions so that they do not lose out on high quality inventory, where decision has to be made in minutes and not days.

  6. Insurance related services : Understanding the entire ecosystem of insurance is very important in high value goods. Our insurance experts have worked hard and have decades of experience behind them to understand the needs that have to be met, should any claim arise.

All above services are optional and Buyers can choose none or all of these services.

3. Digital Marketing & Advertising services:

20MED provides sellers an option to promote their Used Equipment Listings in the Marketplace to help them find buyers. These listings find top slots for buyers to see them first, ahead of others. For promoted listings, we also run Data driven digital campaigns to a vast local and global buyer audience most likely to buy them. Our objective is to help each Seller who has listed a used Equipment to find highest paying buyer.

We also help healthcare businesses showcase their brand & services by running online Digital ads in the right product category. Interested buyers of their listed used Equipment or Service can start a secured conversation from the advertisement. Sellers can generate highly relevant leads of verified buyers and grow their sales, while doing a branding of their business.

4. Payments & Refunds: Online payments

Marketplace ( www.20med.in ) charges a subscription fee online for providing a technology platform that helps Sellers showcase their used Equipment / Parts inventory by selecting one of the Three Subscription plans listed on the Marketplace.

Users can select a Subscription plan that best suits them. The final amount to be paid is shown on the Payments page and payment can be made online only. The Invoice is automatically sent to user over the registered email ID. All payments once made are non refundable. The subscription plan chosen by user is automatically renewed and user has option to opt out from automatic renewal by unchecking the box on payments page.

Any subscription plan cannot be cancelled before expiry period. It automatically terminates when the selected plan period expires, if renewal is not opted. Any payment made towards subscription fee is non-refundable.

Marketplace does not Sells or Buys any used medical equipment or Part online. It neither ships, nor delivers any product. It only acts as a matchmaker between various stakeholders ( Sellers, Buyers, Service Providers or Service seekers ). Marketplace does not guarantee that any listed equipment / Part will be sold.

Offline Payments
  1. For Commission on Equipment / Part sold : For every closed transaction, an Invoice for commission fee will be raised offline by Marketplace. The commission percentage will be as per the subscription plan chosen by Seller.

  2. For Value added Services : All payments for one or more Value added services ( as described in section 2 ) are to be made directly to our Partner who specialises in that service. These Services are optional and you have the right to decide whether it suits you or not. A detailed quote explaining scope of work and associated terms & Conditions will be made to you by the Partner. You will discuss and negotiate directly with the partner offering you the specialised service. All Invoices will be raised directly by the partners. By continuing to accept such service, You indemnify and cannot hold Marketplace or any of its employees responsible for any deficiency of service made by the referred partner.

  3. For Digital Marketing & Advertising Services : : Our Customer success team will offer you a customised proposal to promote your products / services in a manner that helps you grow your business and find more buyers. A detailed quote explaining scope of work and associated terms & Conditions will be made. These quotes are unique to your business and are offered offline only.

5. General Terms of use:

By registering on Marketplace “ www.20med.in “, you confirm to have read in full this USER AGREEMENT ( Terms & Conditions )and Privacy Policy. You agree to abide by both. They constitute your binding agreement with 20Med Digital Services Pvt Ltd, a company duly registered with laws of India. If you do not agree to these terms, you may not visit the site and/or register on it by providing your contact information

We have the right to amend the terms of this website and will inform you in the event of any change in terms by sending you details over your provided contact info.

If any clause of this Agreement shall be deemed invalid or unenforceable, it shall not effect the validity and enforceability of remaining clauses.

6. Eligibility to use the Website:

The Website is meant for and should be used only by healthcare providers or professionals from INDIA who either use medical Equipment for treating their patients OR are engaged in their sale or services. You should be working for a business entity in INDIA and can execute legally binding contracts with 20MED group entities. Further, you should be above 18 years of age and have not been banned from using the Marketplace.

7. Fake Profiles and Listings:

We strongly advise that users do not create a fake profile or post fake equipment listings. They will put themselves to substantial personal legal risk. On being proved wrong, they will be blacklisted from using the site.

8. Electronic communications:

When you visit the site, provide your contact details or send email / text to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, disclosures, information provided to you through these electronic means satisfy any legal requirement equivalent to written communication.

9. Selling on www.20med.in

As registered member, you may list your Equipment for sale on the Marketplace. All such listings must be kept in stock and if they get sold or move out of your inventory, they should be immediately removed.

10. Usage of Content:

20Med provides You with curated content on its BLOG section. This content is both, original and licensed from multiple trusted sources to help you grow your personal knowledge and business

All such content is for your personal consumption and cannot be used for any commercial purposes, unless consented. You may not copy, reproduce, republish, sell, or distribute any information, text, Images, graphics, video or sound clips, interviews, display, perform, modify, create derivative works from, transmit or in any way exploit this editorial content available on the platform for any commercial use or that will be used to compete with business objectives of 20Med.

Pages from the Website may not under any circumstances be included or embedded in another site.

11. Copyright:

All content published on www.20med.in is copyrighted and licensed. The content published either belongs to us and /or our business users / third party authors / publishers who have granted right to us to publish that particular content on www.20med.in. The Marketplace may use Images and logos of brands and their products, both of which are exclusive property of the original owner (brand). visitors should assume that standard copyright protection rules apply to all materials and contents displayed on Marketplace. Any reproduction, modification or re- distribution of part or all of the content featured on the marketplace www.20med.in , is strictly prohibited. You may store, display, print the content through your Desktop / laptops hard drive but with clear understanding that the same is to be used for your own, non-commercial use and acknowledging the Marketplace as Source of the content. Any third-party content, not originally created by www.20med.in cannot be distributed through any means, digital or print.

If you are the owner of copyright of any content published on www.20med.in which was uploaded without your consent, or you feel the consent was copied in any way that constitutes infringement, please write to disputes@20med.com specifying details and we will address the issue as quickly as possible.

12. Trademark:

The mark ‘20Med’ and the logo indicated in the 20MED website is the sole exclusive trademark of 20Med Digital Services Pvt Ltd. Both the trademark and the logo of the company may not be used in connection with any product or service that is not associated to or provided by 20MED, causing any confusion among our users. All other trademarks that appear on 20med.com website, are the property of their respective owners, who are using the platform to promote their brand.

13. Intellectual property rights:

The Marketplace and Application is owned and operated by 20Med Digital Services Pvt Ltd that has all rights, title and interest, or have obtained permission or license from third parties in respect of all intellectual property rights such as copyright in the Content published or posted on the Marketplace and/or Application.

The Company is the owner of all rights, title and interest in and to the trademarks ‘20Med’ and the’20Med’ logo (Hereinafter “Company Trademark”) used on the Marketplace. The Company Trademark may not be used in connection with any product or service that is not associated to or provided by the Company, causing any confusion among our Visitors and/or Members. All other trademarks that appear on 20med.in are the property of their respective owners, who are using the Digital Platform to promote their brand or business.

The Company owns all Intellectual Property Rights including copyright in the software, source code, software architecture, software design, programmes, collaterals, and online or electronic documentation that forms part of the Marketplace, the present or future modifications / upgradations thereof and standard enhancements thereto. Visitors may not use such Intellectual Property of the Company without the prior written permission of the Company.

14. Dispute resolution:
  1. Related to Subscription or Services offered by Marketplace

    Our endeavour is to help our customers grow and should there be any dispute, we should find a solution amicably. Aggrieved marketplace users are requested to send an email stating their complaint to disputes@20med.com. Our team will promptly look into it, connect with you and work towards resolving the problem. However, in the event we are unable to find a solution, the only remedy is through binding arbitration to be conducted in jurisdiction of New Delhi courts.

  2. Related to Sale of a Used Equipment or Part

    If the dispute involves Purchase or Sale of a Used Medical Equipment or Part that was purchased or sold by virtue of its listing on www.20med.in , the same is to be settled between Buyer and Seller as per the contract terms agreed between them and specific to that sale. Marketplace is not responsible for performance of those contracts in any way. We strongly advise Buyers to use their own jurisprudence before making any payment to Seller.

  3. Related to a Value added service provided by a referred Service Provider

    If the dispute involves deficiency of service by a Service Provider listed on the marketplace, the same is to be settled between you and Service provider directly as per the terms of your contract. Marketplace is not responsible for performance of those contracts in any way. We strongly advise Buyers to use their own jurisprudence before making any payment to Seller.

15. Right to Amend User Agreement:

20med.in reserves the right to amend User Agreement in future. You will be informed of any such changes before they are implemented.